Not all – availability information is provided with each product. For custom-made items, delivery times are determined individually.

Delivery is usually made within 2-6 business days, depending on product availability and delivery location.

Free shipping applies to new device purchases over PLN 200. Orders below this amount are charged PLN 50. Shipping prices for outlet items or custom orders are visible in the shopping cart before finalizing your order.

We offer online payments (Przelewy24, BLIK, card), traditional transfer and cash on delivery (for selected orders).

Yes, we issue a VAT invoice for every order. A proforma invoice is automatically issued when you choose to pay by traditional bank transfer. You can enter your company details in the form when placing your order.

Yes, in-person pickup is available in Krakow by prior arrangement. Not all products are available locally, so please contact us in advance.

Yes. We have our own production facilities, so we also fulfill custom orders—for example, custom-made furniture or stainless steel components. Contact us for details.

We offer very competitive prices on most products, so we can't offer significant discounts. However, we do try to offer a favorable offer for every purchase if the customer contacts us.

Of course, we fulfill orders for institutions, grant projects, and various types of financing. We serve individual clients (B2C), companies (B2B), and the public sector.

We offer assembly, installation, and inspection of equipment upon prior arrangement (paid service). We provide technical support after purchase – we have our own technicians and a network of trusted partners. Many spare parts are available directly from our store, and if necessary, you can contact us by phone: 12 444 57 57 or via helpcenter.primegastro.pl

All products have the certifications required by the European Union. If you require detailed documentation, such as a certificate of conformity, please contact us.

A 24-month warranty covers all "New" products. Spare parts are not covered by the warranty, but OUTLET products have a detailed description in the product data sheet.

Contact us via the form: helpcenter.primegastro.pl or call: +48 12 444 57 57. We will verify the report and propose a repair, replacement or other solution.