1. The shipment of goods via the Prime Gastro online store takes place within Poland from the manufacturer's central warehouse in Germany.

  2. The order processing time is from 2 to 14 business days, depending on the availability of the product and the chosen delivery method. Detailed information about the order processing time can be found on the product page and in the order confirmation.

  3. Deliveries are made via courier or transport companies, excluding products which, due to their weight or dimensions, are delivered by a transport company.

  4. The cost of delivery depends on the chosen form of delivery, the weight and dimensions of the product and the delivery address. Detailed information about delivery costs can be found on the product page and in the order basket.

  5. If you choose to ship by courier, your order will be delivered within 2-7 business days from the time of shipment. The shipment will be tracked via a tracking number that will be sent to the customer's email address.

  6. In the event that a transport company is chosen for delivery, a company representative will contact the customer to agree on a delivery date. Delivery is made within 2-7 business days from the moment of shipment.

  7. The customer is obliged to check the shipment upon receipt. In the event of any mechanical damage to the shipment, the customer should draw up a damage report in the presence of the courier or a representative of the transport company.

  8. Delivery of goods is done "curbside", which means that the goods are delivered to the nearest available location at the Customer's building, to which a delivery vehicle can reach. The Customer is responsible for further movement of the goods into the building.

  9. GGM Gastro is not responsible for delays in delivery resulting from circumstances beyond the company's control, such as errors in the delivery details provided by the customer or difficult weather conditions.

  10. If the customer fails to collect the shipment, the cost of a second delivery attempt and the cost of storing the shipment are incurred.

  11. In case of return of goods, the shipping costs and return costs are borne by the customer.

We encourage you to read our full terms and conditions available on our website and to contact our customer service department with any questions regarding delivery.