Accessibility

This English version is a translation provided for information only. The Polish version is legally binding: Polish version.

1. The service

Prime Gastro sp. z o.o., ul. Longinusa Podbipięty 66, 31-589 Kraków (KRS 0001028623), provides an e-commerce service in the primegastro.pl online shop: browsing the range, placing and paying for orders, the Customer Account and submitting requests (complaints, guarantee, withdrawal from the contract). The rules of sale and the technical requirements are set out in the Shop Terms and Conditions (§2 and §3).

2. How to use the Shop

1. Technical requirements: a device with Internet access, an up-to-date web browser that supports JavaScript and cookies, and an active e-mail address (§2(2) of the Terms and Conditions).
2. Placing an order: add Products to the cart, enter the order and delivery details, choose the payment method, check the summary and place the order using the button “Zamawiam z obowiązkiem zapłaty” (“Order with obligation to pay”) (§3(2) of the Terms and Conditions). You will receive a confirmation by e-mail.
3. Information on request: we will provide information on how the service is provided at your request submitted by e-mail to info@primegastro.pl or via the contact form in the Shop — on paper or in electronic form.

3. How the Shop meets accessibility requirements

We design and check the Shop against standard EN 301 549 (WCAG 2.1, level AA). In particular, we apply:

• keyboard operation of the menu, search, cart and forms, with a visible indication of the active element;
• a declared page language and an orderly heading structure;
• labelled form fields;
• alternative text for Product photos;
• text contrast in accordance with WCAG 2.1 AA;
• a layout that adapts to screen width and zoom.

The checkout runs on the Shopify platform. Online payments are handled on their own pages by the operator PayU or the Shopify Payments payment service (e.g. BLIK, Przelewy24, card); instead, you may choose a bank transfer based on a pro forma invoice. You can apply for LeaseLink financing (leasing or a leasing loan) on the LeaseLink website. We publish manufacturers' documentation (e.g. user manuals in PDF) in the form received from the manufacturer; on request, we will provide the necessary information from that documentation in another form.

4. Premises

The service is provided over the Internet and does not require the use of our premises. The showroom in Kraków (ul. Longinusa Podbipięty 66), where an order can be collected by arrangement, is on one level, without steps or thresholds. It has no toilet adapted to the needs of persons with disabilities and no induction loop, and there is no designated parking space for persons with disabilities at the showroom. You may enter the showroom with an assistance dog. We do not provide a Polish Sign Language interpreter.

5. Complaints

1. A Consumer may submit a complaint about the failure of the Shop's service to ensure compliance with accessibility requirements.
2. How to submit a complaint:
   • in writing — in person at our registered office, by post to: Prime Gastro sp. z o.o., ul. Longinusa Podbipięty 66, 31-589 Kraków, or to the address for electronic delivery (e-Delivery) AE:PL-34901-32755-SIGHU-24;
   • orally — by phone on +48 12 444 57 57 or in person during a visit to our registered office, to be recorded in writing;
   • electronically — by e-mail to info@primegastro.pl or via the contact form in the Shop.
3. A complaint contains: first name and surname; correspondence address, e-mail address or telephone number, together with an indication of the preferred means of contact; an indication of the service to which the complaint relates; an indication of the accessibility requirement that the service does not meet, together with a request that compliance with that requirement be ensured. A complaint without this information will not be examined.