Prime Gastro always strives to provide our customers with excellent services and products. However, if you feel that something has gone wrong or you have any comments about our services, we would like to know about it. Your feedback is extremely valuable to us.
How to file a complaint?
If you have a complaint about our services or products, you can contact us in one of the following ways:
Email Report via Helpcenter
Go to our HelpCenter ticket portal and send us your application.
In the message, describe your complaint in detail, provide your order number and your contact details, such as name, surname and phone number, so that we can contact you.
How do we handle complaints?
Once we receive your complaint, our team will begin the process of reviewing it. We will try to respond to you as quickly as possible and resolve the issue. We ask for your patience and assure you that we will make every effort to ensure that your complaint is handled professionally and fairly.
Additional information
If you have any questions about the complaint process or require additional information, please contact our customer service department on the HelpCenter ticket portal or by phone at +48 12 444 57 57 .
Thank you for choosing Prime Gastro. Our goal is to constantly improve our services and your opinion is irreplaceable for us.