Customer service

Phone+48 12 444 57 57Business Days 8:30–⁠16:30 E-mailinfo@primegastro.plwe reply on Business Days 8:30–16:30 Showroom and personal collectionLonginusa Podbipięty 66, 31-589 Krakówopen on Business Days 8:30–16:30 – no appointment neededHow to get there (map) FormSend us a messageGo to the form ↓

Choose your topic

Question about a product or an offer

Every product page has an “Ask about the product” link – it opens a form with the product name and SKU filled in. You can also call us: +48 12 444 57 57 (Business Days 8:30–⁠16:30).

Fault, complaint, guarantee

Do not use the appliance. Write to info@primegastro.pl or use the form: order or invoice number, model and serial number (a photo of the rating plate), a description of the fault and photos or a video. We start with a remote diagnosis. Describe any transport damage in a damage report drawn up with the carrier on receipt (businesses report it within 24 hours).

Returns and Complaints

Return, cancellation, withdrawal

The rules depend on whether you buy as a business (B2B) or as a consumer (B2C) – we describe them in Returns and Complaints and in the Terms and Conditions.

Returns and Complaints Terms and Conditions

Spare parts and manuals

You can buy spare parts for GGM appliances in our shop: the spare parts tab on the appliance page or the parts search by model. Manuals and technical drawings are among the downloads on the product page.

Spare parts and manuals

Delivery and lead time

The lead time is shown next to every product and in the cart. The rules for courier and pallet delivery (kerbside unloading) are described in the Delivery Terms.

Delivery Terms

Showroom and collection in person

The showroom in Krakow (Longinusa Podbipiety 66) is open on Business Days 8:30–⁠16:30 – no appointment needed. Collecting an order in person – after agreeing the date, because the goods are shipped from the central warehouse.

How to get there (map)

How can we help you?

Answers to the most frequently asked questions can be found in the Questions and answers section on every product page. Can't find your question there? Call us, e-mail info@primegastro.pl or use the form – we reply on Business Days 8:30–16:30.

Call us Write to us Our showroom

Prime Gastro sp. z o.o.

Longinusa Podbipiety 66, 31-589 Krakow, Poland

Tax ID (NIP): 5170434964

Tel. +48 12 444 57 57 (Business Days 8:30–16:30) · e-mail: info@primegastro.pl

Send us a message

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Showroom in Kraków

Longinusa Podbipięty 66, 31-589 Kraków · Business Days 8:30–⁠16:30

The GGM Gastro showroom in Krakow is a special place in Poland, created for catering professionals. We offer a wide choice of equipment – from stainless steel furniture and bakery equipment to doner kebab grills. You will find high-quality products matched to the needs of your business, and our expert advice on site will help you choose the best solutions. Visit us in Krakow and discover how we can support the growth of your catering business.

Learn moreHow to get there (map)

GGM Gastro locations

Krakow
Central Europe
The GGM Gastro showroom in Krakow is a special place in Poland, created for catering professionals. We offer a wide choice of equipment – from stainless steel furniture and bakery equipment to doner kebab grills. You will find high-quality products matched to the needs of your business, and our expert advice on site will help you choose the best solutions. Visit us in Krakow and discover how we can support the growth of your catering business.