Commercial Tea Urn Manual Fill – 13 Litres – 2 kW – with 1 teapot

SKU: TKE13 Brand new · on saleGuarantee: full, 24 months

View in the shop

After purchase – step by step

  1. Receiving the delivery – check the number and condition of the packages before you sign the delivery document. Describe visible damage or losses in a damage report drawn up with the carrier and take photographs.
  2. Prepare the space and connections – 294 × 367 × 400 mm; power supply according to the rating plate and the manual.
  3. Keep the invoice – when reporting a problem you will give the order number, the model and the serial number (a photo of the rating plate).

Downloads5 files

User manual (PDF) Technical drawing (PDF) GPSR document (PDF) Safety information (PDF) Disposal information (PDF)

The technical drawing helps to identify a part: enter the item number from the drawing in the form if the part is not on the list below.

Spare parts2 in the shop

Termostat – do czajników TKE13, TKE23 i TKE37
Control Thermostat – for teapots TKE13, TKE23 & TKE37
  • SKU: Y.GGM.TKE13.012 · In stock · 2–6 business days
Regular price
96,70 zł net 118,94 zł gross
Element grzewczy – do czajnika TKE23
Heating Element – for Tea Boiler TKE23
  • SKU: Y.GGM.TKE23.005 · In stock · 2–6 business days
Regular price
269,84 zł net 331,90 zł gross

Not on the list? Ask about a part Quick order

Accessories1 in the shop

Czajnik do ekspresów do herbaty TKE13, TKE23 i TKE37
Teapot for Tea Brewers TKE13, TKE23 & TKE37 – 1L – Stainless Steel – with Lid
  • SKU: TKTKE123
Regular price
203,63 zł net 250,47 zł gross

Guarantee at a glance

  • 24-month Full Guarantee – parts, labour and the technician's travel in Poland for defects covered by the guarantee.
  • Inspections and maintenance according to the manual and the guarantee terms.

Full terms: §10 of the Terms and Conditions

How to report a fault

  • Give the order or invoice number, the model (TKE13) and the serial number – a photo of the rating plate is easiest.
  • Describe the fault and attach photos or a short video – for appliances with a display, also the error code.
  • Remote diagnosis first, then a technician if needed.
Report a fault by e-mail or via the contact form

Questions and answers

What does the Full Guarantee cover and what not?
For 24 months we remedy a defect covered by the guarantee without charging for parts, labour or the technician's travel in Poland. Conditions include installation and maintenance in line with the manual. The guarantee does not cover consumables and wear parts (e.g. seals, bulbs, filters), spare parts bought separately or services such as installation and commissioning. B2C Customers (consumers and sole traders for whom the purchase is not of a professional nature) also have rights in respect of a lack of conformity of the goods with the contract. Terms: §10 of the Terms and Conditions.
How do I order a part that is not on the list?
Send an enquiry using the “Ask about a part” form on this page: give the model, the serial number from the rating plate and a description of the part or the item number from the technical drawing. You can also write to info@primegastro.pl or call 12 444 57 57 (Business Days 8:30–⁠16:30).

Contact

12 444 57 57 – Business Days 8:30–⁠16:30 info@primegastro.pl Showroom in Krakow – Business Days 8:30–⁠16:30

Ask about a part

You can send a photo of the part or the rating plate in reply to our e-mail.

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