Commercial Flake Ice Machine – Modular – 390kg/24h – incl. Ice Storage Bin

SKU: FEI390#EVI500F Brand new · on saleGuarantee: full, 24 months

View in the shop

After purchase – step by step

  1. Delivery on a pallet (191 kg gross) – unloading at the vehicle (loading ramp or forklift; a vehicle with a tail lift – to be arranged before ordering, paid service); carrying in, setting up and removing the pallet are on your side. On receipt, check the number and condition of the packages before you sign the delivery document. Describe visible damage or losses in a damage report drawn up with the carrier and take photographs.
  2. Prepare the space and connections – 1 321 × 872 × 2 035 mm, 176 kg net; water: connection 3/4"; power supply according to the rating plate and the manual.
  3. Have the water connection made by an installer and keep their report or invoice.
  4. Keep the invoice – when reporting a problem you will give the order number, the model and the serial number (a photo of the rating plate).

Downloads4 files

Technical drawing (PDF) GPSR document (PDF) Safety information (PDF) Disposal information (PDF)

The technical drawing helps to identify a part: enter the item number from the drawing in the form if the part is not on the list below.

Spare parts

We have no spare parts list for this model in the shop.

Looking for a part for this model? Ask about a part Quick order

Accessories4 in the shop · 1 to add directly with the purchase

Commercial Water Softener - manual - 12L
Commercial Water Softener – manual – 12L
  • SKU: ENS12
Regular price
504,07 zł net 620,01 zł gross
Ice Scoop - with Holder - 512ml (18oz) - Medium - White
Ice Scoop – with Holder – 512ml (18oz) – Medium – White
  • SKU: ESMW512
Regular price
66,15 zł net 81,36 zł gross
Insulated Ice Caddy Trolley - 125 Litres - Black
Insulated Ice Caddy Trolley – 125 Litres – Black
  • SKU: ICU125
Regular price
2 228,66 zł net 2 741,25 zł gross

Guarantee at a glance

  • 24-month Full Guarantee – parts, labour and the technician's travel in Poland for defects covered by the guarantee.
  • Water connection – keep proof of the connection by an installer (report or invoice).
  • Inspections and maintenance according to the manual and the guarantee terms.

Full terms: §10 of the Terms and Conditions

How to report a fault

  • Give the order or invoice number, the model (FEI390#EVI500F) and the serial number – a photo of the rating plate is easiest.
  • Describe the fault and attach photos or a short video – for appliances with a display, also the error code.
  • Remote diagnosis first, then a technician if needed.
Report a fault by e-mail or via the contact form

Questions and answers

What does the Full Guarantee cover and what not?
For 24 months we remedy a defect covered by the guarantee without charging for parts, labour or the technician's travel in Poland. Conditions include installation and maintenance in line with the manual. The guarantee does not cover consumables and wear parts (e.g. seals, bulbs, filters), spare parts bought separately or services such as installation and commissioning. B2C Customers (consumers and sole traders for whom the purchase is not of a professional nature) also have rights in respect of a lack of conformity of the goods with the contract. Terms: §10 of the Terms and Conditions.
How do I order a part that is not on the list?
Send an enquiry using the “Ask about a part” form on this page: give the model, the serial number from the rating plate and a description of the part or the item number from the technical drawing. You can also write to info@primegastro.pl or call 12 444 57 57 (Business Days 8:30–⁠16:30).
What does delivery on a pallet look like?
Pallet delivery is kerbside: unloading at the vehicle – you need a loading ramp or a forklift; arrange a vehicle with a tail lift with us before placing the order (paid service). Carrying in, setting up and removing the pallet are on your side. On receipt, check the number and condition of the packages before you sign the delivery document. Details: Delivery Terms.

Contact

12 444 57 57 – Business Days 8:30–⁠16:30 info@primegastro.pl Showroom in Krakow – Business Days 8:30–⁠16:30

Ask about a part

You can send a photo of the part or the rating plate in reply to our e-mail.

Prime Gastro sp. z o.o. is the controller of your data. We will use the data from this form to answer your enquiry – Privacy and Cookie Policy.

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.