Portafilter espresso machine Suprema – 2-group – stainless steel – 3 kW – manual – with pre-infusion system

SKU: STEMS2V Brand new · on saleGuarantee: full, 24 months

View in the shop

After purchase – step by step

  1. Delivery on a pallet (88 kg gross) – unloading at the vehicle (loading ramp or forklift; a vehicle with a tail lift – to be arranged before ordering, paid service); carrying in, setting up and removing the pallet are on your side. On receipt, check the number and condition of the packages before you sign the delivery document. Describe visible damage or losses in a damage report drawn up with the carrier and take photographs.
  2. Prepare the space and connections – 900 × 620 × 500 mm, 70 kg net.
  3. Installation and first start-up by a qualified person, confirmed by a Commissioning Report – a condition of the guarantee. Commissioning Report template (PDF)
  4. Keep the invoice and the Commissioning Report – when reporting a problem you will give the order number, the model and the serial number (a photo of the rating plate).

Downloads4 files

Technical drawing (PDF) GPSR document (PDF) Safety information (PDF) Disposal information (PDF)

The technical drawing helps to identify a part: enter the item number from the drawing in the form if the part is not on the list below.

Spare parts

We have no spare parts list for this model in the shop.

Looking for a part for this model? Ask about a part Quick order

Accessories4 in the shop

Zmiękczacz wody – 12 L – wydajność: 1000 L/h
Water softener – 12 L – output: 1000 L/h
  • High-quality stainless steel body
  • SKU: ENS12
Regular price
512,24 zł net 630,05 zł gross
Szuflada na fusy po kawie – pojedyncza – 255 x 380 x 105 mm – z odbijakiem – czarna
Coffee Knock Drawer – Single – 255x380x105mm – with Knock Bar – Black
  • Coated stainless steel
  • SKU: LCD-001
Regular price
504,07 zł net 620,01 zł gross
Kolba – Ø 58,8 mm – z 1 wylewką – z drewnianym uchwytem – pasuje do ekspresów Allegro, Eminence, Grace i Suprema
Portafilter – Ø 58.8 mm – with 1 spout – with wooden handle – fits espresso machines Allegro, Eminence, Grace and Suprema
  • Ground coffee capacity: 7 g
  • SKU: STHS1
Regular price
254,56 zł net 313,11 zł gross

Guarantee at a glance

  • 24-month Full Guarantee – parts, labour and the technician's travel in Poland for defects covered by the guarantee.
  • Commissioning Report required – installation and first commissioning by a qualified person, confirmed by the Commissioning Report (a condition of the guarantee for this appliance). Commissioning Report template (PDF)
  • Inspections and maintenance according to the manual and the guarantee terms.

Full terms: §10 of the Terms and Conditions

How to report a fault

  • Give the order or invoice number, the model (STEMS2V) and the serial number – a photo of the rating plate is easiest.
  • Describe the fault and attach photos or a short video – for appliances with a display, also the error code.
  • If the appliance required a Commissioning Report, attach it.
  • Remote diagnosis first, then a technician if needed.
Report a fault by e-mail or via the contact form

Questions and answers

Do I have to have installation and commissioning done by a technician?
Yes – for this appliance, installation and first commissioning must be carried out by a person with the required qualifications and confirmed by a Commissioning Report; without the Report the appliance is not covered by the guarantee. You can have this done by your own qualified installer or – in the Krakow area – by our service team or an external service provider we work with: after prior contact and confirmation that we install this particular appliance, as a paid service according to a quote. Terms: §10 of the Terms and Conditions.
What does the Full Guarantee cover and what not?
For 24 months we remedy a defect covered by the guarantee without charging for parts, labour or the technician's travel in Poland. Conditions include installation and maintenance in line with the manual. The guarantee does not cover consumables and wear parts (e.g. seals, bulbs, filters), spare parts bought separately or services such as installation and commissioning. B2C Customers (consumers and sole traders for whom the purchase is not of a professional nature) also have rights in respect of a lack of conformity of the goods with the contract. Terms: §10 of the Terms and Conditions.
How do I order a part that is not on the list?
Send an enquiry using the “Ask about a part” form on this page: give the model, the serial number from the rating plate and a description of the part or the item number from the technical drawing. You can also write to info@primegastro.pl or call 12 444 57 57 (Business Days 8:30–⁠16:30).
What does delivery on a pallet look like?
Pallet delivery is kerbside: unloading at the vehicle – you need a loading ramp or a forklift; arrange a vehicle with a tail lift with us before placing the order (paid service). Carrying in, setting up and removing the pallet are on your side. On receipt, check the number and condition of the packages before you sign the delivery document. Details: Delivery Terms.

Contact

12 444 57 57 – Business Days 8:30–⁠16:30 info@primegastro.pl Showroom in Krakow – Business Days 8:30–⁠16:30

Ask about a part

You can send a photo of the part or the rating plate in reply to our e-mail.

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